1. Product prices displayed on ESTILO's online platform are the applicable selling prices at the time of purchase and, where applicable, include VAT and other applicable taxes.
2. Prices offered through the online platform may differ from prices available at ESTILO physical stores. Online-exclusive offers, promotional campaigns, seasonal pricing, stock considerations, and other commercial factors may result in different prices.
3. ESTILO Ltd. takes reasonable care to ensure that all product prices are displayed correctly. If an order is placed with an incorrect price due to a technical, system, or administrative error, ESTILO reserves the right to review and, where necessary, cancel the affected order. The customer will be informed accordingly.
4. Delivery or shipping charges, where applicable, are separate from the product price. Such charges will be calculated based on the applicable delivery terms and destination and will be shown to the customer before completion of the order.
5. Product prices, offers, discounts, and promotional conditions may be revised at any time. Any such change will not affect an order that has already been successfully confirmed, except where the order is affected by an obvious pricing or technical error.

1. Customers may purchase products that are shown as available for sale through ESTILO's online platform.
2. Product availability is subject to actual stock. In exceptional cases, an item may become unavailable between the time an order is placed and the time it is processed. If this occurs, ESTILO will contact the customer and may offer an alternative product or arrange an appropriate resolution.
3. An order confirmation will normally be sent after an order has been successfully received. The confirmation may include the order reference, product details, delivery information, payment information, and total payable amount.
4. Submission of an order does not prevent ESTILO from cancelling an order where there is a legitimate operational, technical, payment-related, stock-related, or other exceptional reason.
5. ESTILO may decline or cancel an order where there is reasonable concern regarding fraudulent activity, misuse of promotional offers, inaccurate customer information, system errors, stock discrepancies, or any violation of these Terms & Conditions.

1. ESTILO may provide one or more payment methods depending on the customer's location, product, order value, and available payment facilities.
2. Available payment options may include online payment through supported cards, mobile financial services, electronic payment facilities, or other authorized payment channels.
3. Where Cash on Delivery (COD) is offered, the customer shall pay the applicable amount at the time of delivery. COD availability may be restricted based on order value, delivery location, product category, or other operational considerations.
4. ESTILO reserves the right to introduce, suspend, modify, or restrict any payment method without prior notice.
5. Orders that have already been dispatched may not normally be cancelled through the standard order cancellation process. Any subsequent request will be handled according to the applicable ESTILO after-sales policy.
6. Payment made against an order does not by itself guarantee eligibility for a refund. Any refund shall be considered only in accordance with ESTILO's applicable refund and after-sales policies.

1. ESTILO will make reasonable efforts to deliver products within the estimated delivery period communicated at the time of purchase.
2. Delivery timelines may vary depending on the destination, availability of products, courier operations, public holidays, promotional campaigns, weather, transportation conditions, or other circumstances beyond ESTILO's reasonable control.
3. During major promotional events, seasonal campaigns, Eid periods, or other high-volume sales periods, delivery may require additional time.
4. Customers are responsible for providing accurate and complete delivery information. ESTILO will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
5. The customer or an authorized recipient should inspect the delivered package and product as reasonably possible at the time of receipt.
6. Delivery time. Inside Dhaka 5 Days & Outside Dhaka 10 Days.

ESTILO Ltd. aims to maintain consistent product quality through appropriate quality-control procedures. Where a product has an eligible manufacturing or workmanship defect, the customer may request after-sales support in accordance with the following conditions.

1. Depending on the nature of the approved defect, ESTILO may provide repair or replacement of the affected product.
2. A warranty claim must relate to a genuine manufacturing or workmanship issue. Examples of potentially covered issues may include:
   1. Footwear: manufacturing-related sole cracking, sole bonding failure, upper material failure, stitching defects, insole defects, or failure of certain attached components.
   2. Apparel and other applicable products: manufacturing defects in fabric, stitching, fastening systems, trims, or other components, subject to product-specific conditions.
3. Minor manufacturing defects may be addressed through repair where reasonably possible.
4. Where repair is not practical or the defect is considered a major manufacturing issue, ESTILO may approve replacement subject to product availability and the applicable policy.
5. Warranty claims should normally be submitted within 3 (Three) days from the date of delivery or collection, unless a different warranty period is specifically stated for a particular product.
6. Warranty services may be requested through an ESTILO-authorized outlet or designated customer service channel.
7. Approved repairs will normally be completed within 20 (twenty) working days after the product has been formally accepted for repair. The actual completion period may vary depending on the nature of the issue and availability of required materials or services.
8. Replacement, where approved, will normally be made with the same product or an equivalent product, subject to availability. If the customer chooses a product with a higher applicable price, the difference may be payable by the customer.
9. Customers must provide a valid invoice, order confirmation, receipt, or other acceptable proof of purchase when submitting a warranty claim.
10. All warranty claims are subject to inspection and verification by ESTILO. A product will be considered eligible only when the reported issue is determined to fall within the applicable warranty coverage.

1. Exchange or replacement requests will be accepted only when the product meets the conditions of ESTILO's applicable exchange/replacement policy.
2. Unless otherwise approved by ESTILO, an order or product may be eligible for one exchange, replacement, or repair only.
3. Products presented for exchange or replacement must be in an acceptable condition and, where applicable, should retain the original tags, packaging, accessories, and other components supplied with the product.
4. Products showing signs of excessive use, intentional damage, alteration, or conditions inconsistent with the applicable exchange policy may be refused.
5. Certain products may be excluded from exchange or replacement because of their nature, hygiene requirements, or other product-specific considerations.
6. Products purchased during special campaigns, clearance sales, promotional events, or at specially reduced prices may have different exchange or replacement conditions. The conditions communicated with the relevant campaign or purchase will apply.
7. No cash payment will ordinarily be made in place of an exchange or replacement. Any refund, where applicable, will be governed by ESTILO's refund policy and applicable law.

Warranty coverage is intended for defects arising from manufacturing or workmanship and does not cover damage caused by circumstances outside normal and reasonable use.

The following may be excluded from warranty coverage:

• Normal wear and deterioration resulting from regular use;
• Damage caused by accidents, impact, or external force;
• Improper use of the product;
• Negligence or inadequate care;
• Failure to follow product care or maintenance instructions;
• Unauthorized modification, alteration, or repair;
• Damage caused by excessive exposure to water or moisture where the product is not designed for such conditions;
• Burns, cuts, holes, chemical damage, severe abrasion, or similar external damage;
• Damage resulting from use of the product for a purpose other than its intended use;
• Any other damage determined to have resulted from misuse, neglect, or circumstances unrelated to a manufacturing defect.

ESTILO reserves the right to assess the condition and cause of the reported defect before approving any warranty service.

1. Products sold under specific promotional campaigns, clearance offers, special discounts, or other limited-time offers may be governed by separate conditions.
2. The applicable campaign terms will be communicated to customers through the relevant sales channel and will prevail for that particular promotional purchase where specifically stated.
3. Delivery, exchange, replacement, repair, and service timelines may be extended during periods of unusually high order volume.
4. Promotional benefits, discounts, vouchers, or other offers may be subject to specific eligibility requirements and cannot necessarily be combined with other offers unless expressly permitted.

Customers are expected to:

1. Provide accurate name, contact, billing, and delivery information when placing an order.
2. Review the product description, size, colour, specifications, price, and other relevant information before confirming a purchase.
3. Follow the applicable product care, usage, and maintenance instructions.
4. Retain the purchase invoice/order confirmation where after-sales service may be required.
5. Cooperate with ESTILO's verification process when requesting an exchange, replacement, repair, or warranty service.

1. ESTILO Ltd. may revise these Terms & Conditions from time to time to reflect changes in business operations, products, services, technology, or applicable legal requirements.
2. The latest version of these Terms & Conditions published through ESTILO's authorized sales channels will apply to future purchases.
3. If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by law.
4. By placing an order through ESTILO's online platform, the customer confirms that they have reviewed and accepted these Terms & Conditions.
5. Any matter relating to an order, delivery, payment, exchange, replacement, repair, warranty, or refund should first be raised with ESTILO's authorized customer service team for review and resolution.
6. These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of Bangladesh.

ESTILO LTD.

Committed to quality, service, and a better customer experience.